Frequently Asked Questions

Is it quicker to get in touch with you via email or phone?

Email is always the best way to contact us, so we can direct your query to the right person to give you a well-informed and thought-through response to your question. Providing all relevant information, like your reference number, will help us to provide you with a response quicker.

If you’re yet to book, please email tripexperts@asiarailing.com. If you have already booked, please email travelteam@asiarailing.com – or grouptours@asiarailing.com if you are a group tour customer.

Is my booking financially secure?

Yes, 100%! Your booking is insured by International Passenger Protection so if something happens to AsiaRailing (or Euroventure Travel), your money is always safe and would be returned to you in full by the insurers, even if you trip has already begun. We are also members of the Association of British Travel Agents (ABTA), the official industry body for tour operators, with membership number Y6273. We are regulated by them and must operate by a consumer code of conduct, so they ensure our insurance is valid and up to date.

Do I have to pay the trip in full when I book?

You can secure your trip today with just a 10% deposit. The rest of the balance is due 90 days before your trip is due to depart. We’re super flexible with payments, so you can pay as much or as little as you’d like each month – as long as everything in paid by that 90 day mark.

If you’re after a last minute getaway and wanting to book with less than 90 days before your trip would start, then you would need to pay 100% of the trip upfront.

Do your trips include flights?

No, our trips don’t include flights to our from Asia – you will need to arrange these yourselves. Once you’re in the country, we can help to arrange airport transfers to the start/end points of your trip, should you require.

Can I change my trip after booking?

If your departure date is within 90 days, then we will not be able to make any changes to your trip.

If there are more than 90 days before you depart, then you will be able to make changes to your trip. There is a £50 per person change fee for amending your booking, and you will be quoted at our current rates to accommodate your new requests – which may mean you have to pay more towards your trip. Even if you are removing elements from your trip, the change fee will still be applied.

Will I receive a physical travel pack, or will this be sent by email?

This depends on where you live and what kind of tickets/passes are best suited to your route. Our Travel Team will inform you once your travel pack is almost ready at what to expect.

Can I get in touch with you to discuss a booking if I’m not the lead booker?

We understand that multiple people in a travel party may all have various and specific questions they would like us to answer. For data protection purposes, and to help avoid any unnecessary confusion, we ask that all correspondence to us is made solely through the lead booker on the account.

Can I change the name of a person in our travel party?

If there are more than 90-days before your trip begins, then you can change the name of a traveller for our usual £50 admin fee. The lead booker will need to email travelteam@asiarailing.com with your reference number and the relevant information regarding the change to arrange this.

What happens if I don’t pay for my trip on time and miss my due date?

We really need the 90 days before your trip to get everything sorted for you so it’s really important that you do pay your invoice off on time and there is a £100 per week late fee, as per our terms and conditions. That said, we understand that times are tough at the moment and we don’t want you to have to sacrifice your holiday. If this is the case, please get in touch with us at travelteam@asiarailing.com, with plenty of notice before your due date and we’ll do our best to help and work something out that suits everyone.

Can we join a group tour as a couple or with a friend?

Yes! Of course, although the majority of people on our group tours are usually solo travellers, you are able to join on with a travel buddy or two! There is free time incorporated into your itinerary for you and your partner to go and do activities by yourselves so joining a group tour with other people should make no difference to your experience on the tour as our groups are very friendly and inclusive!

Can I stay in a private room on group tours?

It is possible to upgrade your accommodation on selected group tours and in selected cities. The cost of this will be displayed on each tour page and please get in touch with us if you need further information.

What kind of accommodation do you offer on set trips?

We try to offer the choice of mixed hostel dorms, female-only hostel dorms, smaller hostel dorms, private hostel rooms, 3* hotels, 4* hotels and 5* hotels on all of our tours. However it may be in certain places on the route that a certain kind of accommodation isn’t offered in that location – in such a scenario, we’d work with you to find the next best and most suitable accommodation to work within your trip.